Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.
This privacy notice tells you what to expect when Castle Point Borough Council (CPBC) collects personal information as the accountable body on behalf of the
If we are holding your personal information you have a number of rights. You have the right:
Google Analytics is set to collect data anonymously, with the IP anonymisation configuration setting activate and will not record the full IP address.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
What is a ‘cookie’? When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor or their location. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.
You can see a schedule of the cookies we use in Schedule A.
Our website search will be powered by WordPress. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either CPBC or any third party.
We will use a third party service to help maintain the security and performance of the Housing Essex website. To deliver this service it processes the IP addresses of visitors to the website.
CPBC is part of the GSI network. Any email sent to us, including any attachments, may be monitored and used by use for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
When we receive a complaint from a person we record it on our complaints database containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
CPBC tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of CPBC’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. Please also see the webpages for our specific services.
Should you not be satisfied with our explanation or wish to complain about how we have handled your personal information you may complain to the Information Commissioner’s Office whose details are below.
CPBC tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a “subject access request” under the Data Protection Act 2018. If we do hold information about you we will:
To make a request to CPBC for any personal information we may hold you need to put the request in writing addressing it to Information Officer, Civic Governance and Law or writing to the address provided below.
We shall also require 2 items as proof of identification one of which must have a photograph of you with your name (eg drivers licence, passport) and the other with your name and address (eg utilities bill, bank or credit card statement).
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Officer, Civic Governance and Law in writing to confirm the corrections necessary.
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with any organisations involved or with other relevant bodies.
We may also need to share your personal information without your consent:
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
We encourage you to read the privacy statements on service pages on our website as these provide further information relating to the personal information that we hold in relation to specific services provided by CPBC to you. These privacy statements set out the following information:
We keep our privacy notice under regular review. This privacy notice was last updated 22 May 2018.
Civic Governance & Law
Castle Point Borough Council
Kiln Road, Thundersley
Essex SS7 1TF
CPBC’s Data Protection Office is Andrew Roby Smith and he may be contacted at the above address.
If you want to any further information about your privacy rights or to make a complaint you can contact the Information Commissioner’s Office at the address below:
Information Commissioner’s Office
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